Refund Policy

Preamble:

Our refund policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. Preferably, it should also be in its original packaging.

This condition may vary if the item is defective or damaged upon receipt. In that case, please follow the procedure in the exchange section below.

Section 1 – Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few business days.

Section 2 – Late or Missing Refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund appears.

If you’ve done all of this and you still have not received your refund, please contact us at: contact@melyna-paris.com

Section 3 – Sale Items (if applicable):

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Section 4 – Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at: contact@melyna-paris.com

Include your order number (or a copy of your invoice) and proof (a photo or video of the defective or damaged item). Send the item to the return address listed on your package.

Section 5 – Shipping:

To return your product, please email us at: contact@melyna-paris.com

Customer Address Required

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Depending on your location, the time it may take for your exchanged product to reach you may vary (10–15 working days).

If you are shipping an item worth over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.